FAQs
Pre-sales
Where are you based？
Our office is based in Singapore, and we work with selected factories in Asia to produce our products.If you encounter any issues or have any questions regarding your purchase, please contact customer support
What's the shirt material?
Our shirts are made from soft and lightweight 100% polyester fabric, which ensures comfort and superior quality. Polyester is durable, wrinkle-resistant, and easy to maintain, making it perfect for everyday wear.
How do I wash my clothes properly
Wash polyester clothing in cold or warm water with similar colors, and avoid using hot water or bleach. Tumble dry on low heat or hang dry, and use low heat when ironing if needed
Why isn't my discount working?
The discount may have expired, not apply to your items, or the code was entered incorrectly. Please check the terms and conditions and ensure correct entry. For more information, please visit our webpage or contact customer support
What size should I buy?
Our sizing is based on US standards. However, to ensure the best fit, we recommend referring to our size chart and measuring yourself before making a purchase.
Can I modify my order information such as size, style, address, etc.?
AnswerYes, you can modify the information in your order such as size, style, address, etc. However, please note that it may not always be possible depending on the processing stage of your order. Please contact our customer support as soon as possible for assistance.
After-sales
What is the process after placing an order?
After you place an order, you'll receive an order confirmation email. We'll then communicate your order to our factory and start the fulfillment process, which typically takes 3-5 business days. Once the factory packs your order, it will be handed over to the shipping carrier. Once the shipping carrier has entered the tracking information into their system, you'll receive a shipping confirmation email with your tracking number.
How can I track my order shipment?
Log in to our website using your checkout email, and you can view your order's status and tracking information. You'll receive a shipping confirmation email with your tracking number, or you can click the link in the email to view the shipment status.
Do you offer exchanges?
Yes, we offer exchange services, but the specific details vary depending on individual cases. Please contact our customer support to discuss your exchange request and we will provide you with further assistance and guidance
Why hasn't the shipping information been updated?
We apologize for any inconvenience caused. The tracking information may not update immediately due to delays in transit or information processing. Please allow some time for the system to update the latest status. If you still have concerns after a reasonable time, Please contact our customer support for further assistance.
What should I do if the tracking shows "delivered" but I haven't received my package yet?
If your package shows as delivered, but you haven't received it, here are some steps you can take:
Look around your property: Check all possible areas where the package could have been left, such as your front porch, back porch, or garage.
Check with your neighbors: Sometimes packages get delivered to the wrong address. Check with your neighbors to see if they received your package by mistake.
Contact the carrier: If you still can't find your package, contact the carrier and provide them with your tracking information. They may be able to provide more details about the delivery, such as a photo confirmation or signature.
File a claim: If you insured your package, you may be able to file a claim with the carrier to recover its value.
If you've tried all of the above and still can't locate your package, Please contact our customer support for further assistance.