FAQ & Contact us G

CONTACT US

At Pixiee, we are committed to providing quality service and showing our customers with attention. Please let us know if there’s any way we can help or improve. We are always ready!

SECTION 1 | EMAIL

support@pixiee.com

SECTION 2 | MESSAGE

+852 51784869

SECTION 3 | COMPANY ADDRESS

No.2-16, Ho King Commercial Center, Hong Kong

SECTION 4 | RETURN ADDRESS

Please contact us by mail

SECTION 5 | OPENING HOURS

Monday to Friday 9:00 am - 6:00 pm

Saturday 9:00 am - 4:00 pm

Sunday 9:00 am - 2:00 pm

FAQ

SECTION 1 | Q : Is it safe to use my credit card on your site?

A : Shopping at Pixiee is safe. We process all sales through a secure Shopify Payments system. We also offer PayPal as an additional payment option.

SECTION 2 | Q : When will my credit card be charged for my order?

A : Pixiee charges your card for the full amount when your order is processed.

SECTION 3 | Q : How to use PayPal on your site?

A : You do not need a PayPal account to check out with PayPal. It will give you the option to use your PayPal account or not while you're checking out.

SECTION 4 | Q : Where can we ship to?

A : We will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. We ship to USA and Canada. More information, refer to Shipping Policy.

SECTION 5 | Q : How do I know when my order has shipped?

A : Once your order has shipped, you will receive a confirmation email directly from us with your tracking details. We use DHL for delivery. Shipping Time is 7-20 Business Days.

SECTION 6 | Q : What forms of payment do you accept?

A : We currently accept Visa, MasterCard, American Express, and PayPal for all orders.

SECTION 7 | Q : Can I return or exchange my collection piece?

A : If you are not 100% satisfied, you can return your collection piece for a refund within 30 calendar days of receiving the package. (Returns must be in unused condition and in the original packaging.) To make a return, please email support@pixiee.com for a return authorization. Make sure to include the reason for your return.

SECTION 8 | Q : Can you ship to a P.O. Box?

A : No.